Email Copy
Sample Client Onboarding Email
Hello [CLIENT NAME],
It's great to connect with you! I would love to share some information with you so you can get a feel for our program here at Vermont Adult Learning. I have attached the following documents:
The WIOA Equal Opportunity Notice (your Student Intake Google Form will ask you about receiving this notice)
Our Onboarding Guide, which outlines all the steps needed to get started with Vermont Adult Learning
A brochure explaining Vermont Adult Learning’s offerings (VAL Offerings Map)
A brochure outlining the Agency of Education’s new graduation requirements for the Adult Diploma Program (ADP Requirements Brochure)
A brochure explaining the differences between the GED and the Adult Diploma Program (GED vs. Adult Diploma)
A Chittenden Vermont Adult Learning Student Calendar
Our current VAL Chittenden Student Newsletter
VAL Chittenden Student Guidelines and Understanding
VAL Chittenden In-Person Course Catalogue (subject to change)
Flyers sharing upcoming events and opportunities
Please also feel welcome to check out our Online Course Catalogue here: [LINK]
In addition, I will include the link to our Student Intake Google Form. Once you fill out this form, I will be back in touch for next steps. If you have any questions after reading the brochures, please reach out to let me know so we can schedule a time to meet and I can answer all your questions.
I am looking forward to working with you!
Student Intake Google Form: [LINK]
Fia
Sample Client Scheduling Email
Hello [CLIENT NAME],
The next step is to schedule your TABE assessments. We recommend coming into the learning center on two separate days to do these. Each session will take approximately two hours, however, if English is your second language, you will have double time. Both assessments (Reading and Math) must be completed within 30 days of each other. We currently have the following times available:
[DATES/TIMES]
Let me know which two days/times work for you. Make sure that you are feeling healthy before coming into the learning center. If you aren’t feeling well, we would be happy to reschedule your appointment. We are located at [ADDRESS]. Thank you very much, and I look forward to hearing from you!
Fia
Sample Client-Facing Marketing Email
Hello VAL Community,
We are excited to share with you a new Book Club at VAL! Please see the attached flyer and details below to learn more about the club.
WHAT: Read The Fault in Our Stars by John Green, a best-selling novel about falling in love while managing a terminal illness. Engage in philosophical discussion with a small group of peers, led by VAL advisor, Luke Dougherty.
WHERE: In-Person (77 College St., Suite 100, Burlington, VT)
WHEN: Mondays, July 6-August 17, 5pm-6:30pm
WHO: Any Vermont Community Member Age 16+ & VAL Students (skill-building course with option for ADP credit with project approval)
COST: Free
SIGN UP REQUIRED: Yes
SIGN UP DEADLINE: June 25, 2026
SIGN UP: [HIGHLIGHTED LINK]
If you would like to sign up, fill out the form linked highlighted in yellow above or contact your advisor today!
Fia
Sample Internal Communication Email
Dear Advisors,
Attached you will find the flyer for the Wave 1 Book Club. Please distribute it to the students in the lists below via email and discuss the club to these students at their next Advising Meeting should you feel it would be a good fit for them. Please see below for your individual list of students we are specifically targeting for this club. Please note that I will be sending (or have already sent) a general notice to all enrolled ABE students via email.
ADVISOR 1:
[STUDENT LIST]
ADVISOR 2:
[STUDENT LIST]
ADVISOR 3:
[STUDENT LIST]
ADVISOR 4:
[STUDENT LIST]
Thank you,
Fia
Sample Community Partner Marketing Email
Hello Vermont Adult Learning Community Partners,
We are excited to share with you a new Computer Skills Basics course at Vermont Adult Learning! Please see the attached flyer and details below to learn more about the course and feel welcome to share with any clients, students, or patrons of your organization that you feel would benefit from participating.
WHAT: In this course students will explore the Google Suite of Applications. This includes using Gmail, Google Docs and Slides, Meet, Classroom, Drive, and the calendar feature. Students will also explore creating and using PDF documents. Time will be spent previewing some popular applications which may include Canva, Pinterest, and LinkedIn. Computing protections such as internet safety, protecting personal information, and the importance of digital footprints will be scattered throughout the class.
WHERE: In-Person (77 College St., Suite 100, Burlington, VT)
WHEN: Tuesdays & Thursdays, 10:30am-12pm
WHO: VAL Students (skill-building only lab/no credit)
COST: Free
SIGN UP REQUIRED: Yes
SIGN UP: Enroll with Vermont Adult Learning
This course is an ongoing opportunity and prospective students must register with Vermont Adult Learning to participate in the course. For enrollment timelines, please reach out to me, Fia Moser-Hardy, at fmoser-hardy@vtadultlearning.org!
Fia
Client-Facing Instructions Email
Hello [CLIENT NAME],
The next step in onboarding with Vermont Adult Learning is to complete the attached forms. These forms are fillable PDFs. You should be able to download them onto your computer and fill out the forms digitally. Alternatively, you may print the forms, sign them, and email me clear pictures of the signed copies. If you need to complete multiple FERPA forms, you may download multiple versions of that form. If you don’t have a computer or are unsure of how to complete the forms, please let me know and we can fill them out together in the center during your orientation instead. Here are your instructions for completing the forms:
REQUIRED*: Previous High School FERPA Form: This form allows us to contact your previous high school to request your school record. Please write your name on the first line, then check the school you most recently attended. Only check ONE box per form. If your school is not included, check the box titled “Other High School (please specify)” and write your schools’ name on the line. Then, add your signature, date of birth, today’s date, the calendar year you last attended high school (if you know it), the town/state of your school, and your maiden/former name if applicable. If you are under 18, a parent/guardian will need to include their name, signature, and the date you turn 18.
*If you did not attend high school previously, or if you attended high school out of the United States, you are NOT required to do this step. Please let me know if this exception applies to you.
REQUIRED: Media Release Form: This form gives you the opportunity to grant or deny permission for VAL to use photographs, recordings, videos, interviews, quotes, etc. of you in the media. Please agree or decline media usage using the checkboxes. Then, write the date, write your name, and sign your name. If you are under 18, a parent/guardian will need to write and sign their name as well.
REQUIRED: Rights and Responsibilities Contract Form: This form tells you what we expect of you as a learner and what you can expect of us as your education provider. Please sign and date the form.
OPTIONAL: Community Partner/Family Member FERPA Form: This form is optional. If you would like us to have contact with a community partner or family member, you will need to fill out a second FERPA form. Please write your name on the first line, then check the community partner you would like us to be allowed to contact. Only check ONE box per form. If your community partner is not included or you would like us to have contact with a specific person such as a family member, check the box titled “Other Institution/Person (please specify full name)” and write that community partner’s/person’s name on the line. Then, add your signature, date of birth, and today’s date. If you are under 18, a parent/guardian will need to include their name, signature, and the date you turn 18.
READ ONLY: Student Guidelines & Understanding: Please read this form carefully. There is nothing to sign or return.
OPTIONAL: Accommodations: If you require accommodations, please include documentation (IEP, 504 Plan, or Doctor’s Letter) in your reply along with your other forms.
Please send all required signed forms back to this email. Once complete, I will send you your next step.
Thank you,
Fia