Hi, I’m Fia.
I am a communications strategist, Certified Knowledge Manager, professor, institutional and user experience researcher, author, and entrepreneur helping organizations build meaningful learning strategies and environments of knowledge flow. I create user experience, marketing, instructional design, learning and development, and knowledge management systems. I diagnose communication challenges and design strategic plans directly aligned with organizational visions to foster cultures of engaged and empowered learning and growth.
My Approach
Targeted Communication
I am a creative strategist who believes that clear, concise, and targeted communication builds trust between organizations and stakeholders. That’s why I use simple yet impactful language to stabilize organizations during times of transition. Understanding my audience is my first step in understanding how to best serve your organization. I use meticulous research methods to become an expert in your stakeholders and your organization’s culture so that I can learn the most effective marketing strategy for your organization. I build strong and lasting relationships with community partners through event-planning, presentations, newsletters, and face-to-face interactions to establish trust and expand outreach. These partnerships result in common community goals, client referrals, and increased awareness of events and programming.
Knowledge Management
I use my academic expertise in enthnographic and institutional research, technical writing, and instruction to diagnose internal systematic and communication challenges. I work to resolve them by utilizing skills in project management, information architecture, plain language writing, cultural change, learning and development, and user experience. These strategies result in improved staff engagement and stability, policy clarity, interdepartmental workflow efficiency, and engaged and empowered workplace culture.
Passionate Leadership Strategy
Leadership strategy is embedded in knowledge management and communication. Knowledge management and internal communication is the continuous work that persists after change management has occurred to foster cultures of empowered learning and growth within organizations. It is also the work that enables project managers, event-planners, and marketing directors to complete successful projects. When cultures align with organizational goals, operational excellence follows. When organizations are operating effectively, client engagement improves.
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Creative & Proposal Writing
MFA in Writing
4 Years as a Professor of Writing
Featured Author at National Events
3 Published Books & 3 Published Articles with World-Renowned Agency Representation Requiring Proficiency in Creative Writing and Proposal Writing
Expertise in Creative Writing, Children’s Literature, Disability Studies, and Folklore
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Internal Communication, Learning and Develpment, & Knowledge Management
Certified Knowledge Manager
4 Years of Experience
Academic Expertise in Ethnographic and Institutional Research
Cultural Change Management, Diagnostic Processes, Learning & Development Strategy, Instructional Design, Taxonomized Reference Guide & Intranet Creation, Content Curation, Handbook & Training Manual Writing, Technical Document & Form Writing, Calendar Design, Event Planning, Project Management
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Marketing & Event-Planning
10 Years of Experience
Brochure & Flyer Design, Presentation Creation, Social Media Content Creation, Email Marketing, Website Design, Video Script & Newsletter Writing
Fundraising Events, Community Events and Engagement, Theatrical Productions, Fine Art
Projects
Communication & Onboarding Specialist
Vermont Adult Learning
Lead regional marketing, UX research and design, event-planning, internal communication, knowledge management, and project management initiatives for stakeholders of an educational nonprofit
Manage largest pipeline organization-wide of 400 clients per year
Doubled event attendance, tripled course enrollments, and grown prospective client pipelines through targeted communication strategies including email and social media marketing, community partnership presentations, and data analysis
Improved policy clarity and interdepartmental workflow efficiency by diagnosing major internal systematic problems through institutional research; used project management, knowledge management, and technical writing skills to resolve by creating taxonomized reference manuals and knowledge bases, handbooks, calendars, catalogues, and project management tools
Stabilized organization long-term by translating complex legal documents into plain language and advising leaders on strategic communication methods
Cut employee work time by half and improved client engagement by designing onboarding processes, client portals, and recruitment materials utilizing UX writing, technical writing, copywriting, graphic design, and instructional design skills
Trained 10 employees statewide on operational processes
Improved client retention by developing programming in workforce preparation and digital literacy
Senior Adjunct Professor
Champlain College
Designed, wrote approved proposals for, and instructed 8 college courses (63 credits) across Writing, Education, and General Education departments both in-person and online using Canvas at a 4-year college using project-based learning methods:
“Making Stories”
“Writing for the Workplace”
“Interdisciplinary Perspectives on the Creative Process”
“Children’s Literature & the Expressive Arts PreK-Grade 6”
“Children’s Literature & Identity Development”
“Navigating Your Information Landscape: Banned Books & Social Justice Art”
“Navigating Higher Education”
“Theoretical Perspectives on Disability”
Introduced interdisciplinary fine arts and disability studies disciplines to institution and consulted on curriculum design
Supervised 20 writers, illustrators, editors, and project managers in biannual publication of literary anthology in both print and web formats
2026 Blue Stool Celebrated Lecturer
2026 Inaugural Beavers Get Lit Festival Featured Author
Specializations in professional and creative writing, interdisciplinary fine arts, children’s literature, folklore, disability studies, English composition, and humanities
Creative Work
Author & Artist
Traditionally-published author of novels, picture books, and articles featured at national conferences and in prominent magazines, represented by world-renowned agency
Sold $150,000 of print, digital, and audio books in worldwide distribution through Barnes & Noble, Amazon, Audible, Spotify, indie bookstores, schools, and libraries
Acquired world-renowned agency representation through highly competitive selection process requiring proficiency in proposal writing, technical writing, copywriting, and editing, Bradford Literary Agency
Published picture book: UNDISCLOSED TITLE, Sleeping Bear Press/Tilbury House, 2028 (forthcoming)
Published 2 middle grade novels critically acclaimed by Booklist and School Library Journal: THE FLOURISHING OF FLORALIE LAUREL and THE SERENDIPITY OF FLIGHTLESS THINGS, Little Bee Books/Simon & Schuster, 2018/2019
Published 3 articles with international literary and trade news magazines: “It’s Not All About the Pub Date,” Publishers Weekly, 2020, “Letter for Kids,” The Rumpus, 2020, “Best Middle Grade Books with an Air of Whimsy,” Book DNA, 2021
Featured author and panelist at national literary conference: Denver Children’s Festival of Stories, 2019
Sold 20 works of original art through social media marketing, website design, and grass roots business networking, exhibiting fine art paintings with a selective gallery, Milton Artists’ Guild
Developed 20 sold-out workshop curricula through local recognition as prominent artist and author
International Champion Irish Dancer, CLRG, 2014
Built a dance studio business from the ground up resulting in average enrollment of 40 clients per quarter through brand development, website creation, social media management, and community engagement
What Colleagues are Saying
“Fia has all the qualities a prospective employer wants in a new hire. She’s intelligent, hardworking, responsible, organized, eager to learn, and a delightful person to be around. However, she also possesses the rare traits of being open to criticism and advice and knowing how to motivate herself during tough times.”
-Jennifer Z., Vermont College of Fine Arts Faculty Chair
“Fia has built a reputation among students as a deeply caring, highly effective teacher. Her ability to speak to different audiences and target her comments to the particular context is remarkable. Whether it’s division meetings or campus wide faculty gatherings, Fia always has a kind of quiet focus to her demeanor that is girded by thoughtful, proactive participation in group discussions.”
-Erik S., Champlain College Associate Professor
“Fia constantly seeks to improve her methodology and materials. She knows when she is missing information or needs guidance and seeks answers to benefit the situation. She seeks to learn.”
-Miriam H., Champlain College Dean
“Fia’s expertise in writing and project management has lent itself to successful outcomes related to student interest in classes and well-attended events. She works to collaborate with colleagues to ensure that communication is accurate and published in a timely manner.”
-Sara T., Vermont Adult Learning Regional Director
My Portfolio
Get in Touch!
Send me a message to connect.
