COMMUNICATIONS,

KNOWLEDGE MANAGEMENT,

& LEARNING STRATEGIST

Clear Communication | Strategic Consulting | Targeted Marketing |

Project Management | Knowledge Management | Learning & Development

Burlington, VT / (774) 270-4564 / fiadhnaitmoser@gmail.com

Certified knowledge manager, ethnographic and institutional researcher, communications strategist, education and writing professor, author, and entrepreneur helping organizations build meaningful lines of communication, learning strategies, and environments of knowledge flow. I create user experience, marketing, instructional design, training, and knowledge management systems. I diagnose communication challenges and design strategic plans directly aligned with organizational visions to foster cultures of engaged and empowered learning and growth.

Professional Portfolio: www.fiadhnaitmoser.com

Author Website: www.moserbooks.weebly.com

Artist Website: www.fiadhnaitmoserart.com

PROFESSIONAL EXPERIENCE

Vermont Adult Learning - Burlington, VT

COMMUNICATION & ONBOARDING SPECIALIST

May 2026 — Present

Lead regional marketing, user experience research and design, event-planning, internal communication, knowledge management, and project management initiatives for stakeholders of an educational nonprofit as the first specialist to develop client recruitment and procedural materials, managing the largest pipeline organization-wide of 400 clients per year.

• Doubled event attendance, tripled course enrollments, and grown prospective client pipelines through targeted communication strategies including email and social media marketing, community partnership presentations, and data analysis

• Improved policy clarity and interdepartmental workflow efficiency by diagnosing major internal systematic problems through institutional research; used project management, knowledge management, and technical writing skills to resolve by creating taxonomized reference manuals and knowledge bases, handbooks, calendars, catalogues, and project management tools

• Stabilized organization long-term by translating complex legal documents into plain language and advising leaders on strategic communication methods

• Attracted prospective stakeholders and improved staff engagement by founding newsletter championing client stories

STUDENT SUPPORT SPECIALIST

November 2022 — May 2026

• Cut employee work time by half and improved client engagement by designing onboarding processes, client portals, and recruitment materials utilizing UX writing, technical writing, copywriting, graphic design, and instructional design skills

• Trained 10 employees statewide on operational processes

• Improved client retention by developing programming in workforce preparation and digital literacy

Milton Artists’ Guild & Champlain Valley Union Access - Milton, VT / Hinesburg, VT

CONTINUING EDUCATION ART & WRITING INSTRUCTOR

September 2022 — Present

Design and instruct courses for adults in painting, creative writing, and publishing. Write grants and design marketing materials for Milton Artists’ Guild.

• Developed 20 sold-out workshop curricula through local recognition as prominent artist and author

Champlain College - Burlington, VT

SENIOR ADJUNCT PROFESSOR OF INTERDISCIPLINARY STUDIES

September 2023 — May 2026

Designed and instructed 63 credits of in-person and online courses in professional writing, creative writing, children’s literature, folklore, English composition, education, fine arts, ethnographic research, and disability studies at a four-year college using project-based learning methods.

• 2026 Blue Stool Celebrated Lecturer and Beavers Get Lit Festival Featured Author

• Introduced interdisciplinary fine arts and disability studies disciplines to institution and consulted on curriculum design

• Supervised 20 writers, illustrators, and project managers in biannual production of literary anthology

• Designed and wrote approved proposals for 6 courses using advanced technical writing and instructional design skills:

  • “Making Stories”

  • “Interdisciplinary Perspectives on the Creative Process”

  • “Children’s Literature & Identity Development”

  • “Navigating Your Information Landscape: Banned Books & Social Justice Art”

  • “Navigating Higher Education”

  • “Theoretical Perspectives on Disability”

ADJUNCT PROFESSOR OF WRITING & EDUCATION

August 2022 — August 2023

• Designed and instructed 2 professional writing and elementary education courses:

  • “Writing for the Workplace”

  • “Children’s Literature & the Expressive Arts PreK-Grade 6”

Georgia Public Library - Georgia, VT

YOUTH LIBRARIAN

August 2022 — November 2022

Developed, marketed, and led youth programs and events, used library technology systems, and acted as building expert on children's literature.

The Bellwether School - Williston, VT

PROGRAM DIRECTOR

January 2019 — June 2022

Directed after school and fine arts programs in a progressive school and redesigned art, dance, and literacy programs to include dance curriculum, student art exhibits, and portfolio evaluation systems.

• Increased enrollment and retention by developing strong relationships with 40 families and designing new programs

• Recruited, trained, and supervised assistant teacher

Fia Moser Dance Academy LLC - Shelburne, VT

BUSINESS FOUNDER & DIRECTOR

January 2017 — September 2019

Managed marketing, fundraising, event-planning, client pipelines, and business operations for my own modern and Irish dance studio.

• Built a business from the ground up resulting in average enrollment of 40 clients per quarter through brand development, website creation, social media management, and community engagement

• Achieved sold-out shows and regional and national dance titles by directing recitals, charity concerts, and competition pieces

• Increased profits by 20% and client retention by 40% by organizing quarterly fundraising and community events

• Increased profits by 20% by selling athletic gear and branded products to clients

Essex Westford School District, South Burlington School District, & The Schoolhouse Learning Center - Essex Junction, VT / South Burlington, VT

SUBSTITUTE TEACHER

January 2018 — January 2022

Substitute taught in multiple K-12 public and private schools.

American Girl - Natick, MA

EXPERIENCE ASSOCIATE

June 2014 — August 2014

Provided high-quality customer engagement and facilitated experiential sales for a luxury toy brand.

Wayland Public Schools - Wayland, MA

ART TEACHER INTERN

September 2013 — June 2014

Taught elementary and middle school studio art.

CREATIVE WORK

WRITING & PUBLICATIONS - New York, NY / San Diego, CA / Ann Arbor, MI / Denver, CO / Middlebury, VT

Traditionally-published author of novels, picture books, and articles featured at national conferences and in prominent magazines, represented by world-renowned agency.

• Sold $150,000 of print, digital, and audio books in worldwide distribution through Barnes & Noble, Amazon, Audible, Spotify, indie bookstores, schools, and libraries, 2018-2026

• Acquired world-renowned agency representation through highly competitive selection process requiring proficiency in proposal writing, technical writing, copywriting, and editing, Bradford Literary Agency, 2023

• Published picture book: UNDISCLOSED TITLE, Sleeping Bear Press/Tilbury House, 2028 (forthcoming)

• Published 2 middle grade novels critically acclaimed by Booklist and School Library Journal: THE FLOURISHING OF FLORALIE LAUREL and THE SERENDIPITY OF FLIGHTLESS THINGS, Little Bee Books/Simon & Schuster, 2018/2019

• Published 3 articles with international literary and trade news magazines: “It’s Not All About the Pub Date,” Publishers Weekly, 2020, “Letter for Kids,” The Rumpus, 2020, “Best Middle Grade Books with an Air of Whimsy,” Book DNA, 2021

• Featured author and panelist at national literary conference: Denver Children’s Festival of Stories, 2019

• Increased customer engagement by creating author website and instructional guidebooks, 2019

• Selected for conference with 16% acceptance rate: Bread Loaf Young Writers’ Conference, 2013

• 4 completed novels and 3 picture books under review with major publishing houses, 2026

FINE ART & DANCE - Milton, VT / Boston, MA / Belfast, Ireland

Gallery-exhibiting fine artist pioneering grass roots and social media marketing strategies. International champion dancer.

• Sold 20 works of original art through social media marketing, website design, and grass roots business networking, exhibiting fine art paintings with a selective gallery, Milton Artists’ Guild, 2026

• Photography and Painting Awards, Scholastic, 2014

• International Champion Irish Dancer, CLRG, 2014

SKILLS

Communication & Knowledge Management: Internal communication, institutional research, marketing and enrollment strategy, technical writing, copywriting, UX writing, newsletter writing, handbook and reference manual writing, intranet and knowledge base creation, presentation and video script writing, proposal writing, editing, community engagement, Chicago Manual of Style, MLA Style

Project Management: Event-planning, program development, operations process design, client onboarding, staff training, CRM

Technology: Canva, Squarespace, Facebook, Instagram, community apps and forums, SEO, Google Workspace, Microsoft Outlook, Microsoft Word, PowerPoint, Zoom, Slack

Instruction & Research: Professional and creative writing, fine art, ethnographic research, children’s literature, disability studies, English composition, folklore, humanities, academic advising, instructional design, learning and development, Canvas

EDUCATION

Vermont College of Fine Arts - Montpelier, VT

MASTER OF FINE ARTS (MFA), WRITING

July 2019 — July 2021

• Graduated July 2021: Master of Fine Arts (MFA) in Writing

• Concentration: Writing for Children and Young Adults

• Creative Thesis: Completed Novel, THE GIRL WHO LOVED THE WICKED NIGHT

• Critical Thesis: Research Essay and Lecture on Disability in Publishing, “Chronic Illness and the Sacred Space of Story”

Knowledge Management Institute - USA

CERTIFIED KNOWLEDGE MANAGER (CKM)

September 2026 — October 2026

Northern Lights at Community College of Vermont - Williston, VT

FUNDAMENTS FOR EARLY CHILDHOOD EDUCATORS CERTIFICATE

September 2017 — December 2017

Sweet Briar College - Sweet Briar, VA

UNDERGRADUATE STUDIES

January 2016 — December 2016

• Major: Dance

• Minor: Studio Art

• Awards: Highest GPA Award, Alpha Lambda Delta Academic Honors Society

Art History Abroad - Sicily, Italy

July 2015 — August 2015

ART HISTORY COURSE

Sarah Lawrence College - Bronxville, NY

UNDERGRADUATE STUDIES

August 2014 — December 2014

• Major: Writing

• Projects: 3 completed novels (A LANGUAGE DARK AND LOVELY, DANCING AWAY THE RUST, THE FLOURISHING OF FLORALIE LAUREL), translated collection of French poetry, folklore research

Janet Armentano Art Studio - Wayland, MA

STUDIO ART COURSES & ACHIEVEMENTS

September 2010 — August 2014

• Photography Award: Scholastic Publishing House Silver Key

• Wayland Town Gallery Solo Art Exhibition: Photography and Painting

• Completed 14 studio art courses in painting, drawing, color theory, and photography

Wayland High School - Wayland, MA

HIGH SCHOOL DIPLOMA & ACHIEVEMENTS

September 2010 — June 2014

• Concentration: AP Studio Art

• Independent Study: Completed Novel and Publishing Industry Research

• Senior Project: Irish Dance Choreography and Research

• Internship: Elementary & Middle School Art Teacher

• Awards: National Honor Society Member, Creative Writing, AP Studio Art, Painting, Drawing, Color Theory, Photography, Art Teacher Internship Recognition Award, International Champion Irish Dancer